legal
Refunds
Effective: August 2026
The short version: unused credits are refundable for 30 days, failed audits refund themselves, and if you think you have been charged for something you did not get, ask us and we will look at it.
Unused credits: 30 days
You can ask for your money back on any credits you have not spent, within 30 days of the purchase that put them there. We refund to the card you paid with.
If you have spent part of a pack, we refund the part you have not spent, valued at what you actually paid per credit for that pack — not at list price. Buying the $479 Bulk pack and using a third of it does not cost you the volume discount on the rest.
Failed audits refund themselves, or we tell you why not
If an audit is charged and then fails before producing a report, the credits go back to your balance automatically. The same applies when a run dies mid-flight: a reconciliation pass finds it and returns exactly what was charged.
Automatic refunds pause after a few failures in one day, so that a run made to fail on purpose cannot pay for itself. If that happens to you, we say so on the page, and a person looks at it within a day.
If a balance does not come back when you think it should have, tell us — we will check the ledger and correct it by hand.
What is not refundable
- Completed auditsCredits spent on an audit that produced a report. The analysis ran and the model time was paid for. If the report itself is wrong, that is a different conversation and we want to have it.
- Granted creditsPromotional, bonus, and complimentary credits. They cost you nothing, they have no cash value, and they cannot be converted into one.
- Past 30 daysPurchases older than 30 days. Credits never expire, so unspent credits stay yours indefinitely — they just stop being exchangeable for money.
BYOK Pro subscriptions
Cancel any time from your account. Your subscription stays active until the end of the month you have paid for, and then stops. We do not pro-rate partial months.
If you were charged after cancelling, or charged twice, that is our mistake — contact us and we will refund it in full.
How to ask
Use the contact form and pick “A credits refund”. Tell us which purchase. We aim to reply within two business days. Once we approve it, Stripe returns the money to your original payment method, which typically takes a further five to ten days depending on your bank.
Before you charge back
If something looks wrong on your statement, please ask us first. A chargeback freezes the account while the bank runs its process, which is slower for you than an email is, and we would rather just fix it.
Your statutory rights
Nothing on this page reduces the rights you have by law where you live — including the right of withdrawal for consumers in the UK and EU. Where our policy is more generous than the law requires, you get the more generous one.
These refund terms form part of our terms.